They require a plethora of identification when a seller starts selling in higher amounts - very unsafe and can open a can of hacks, and they withhold the money.They deactivate your account even with pending sales, no customer can contact you vice versa.

MERCARI ISN'T SELLER-FRIENDLY, BEWARE.SHIPPING fees increase every 3 months or so MERCARI takes 10% off even on the shipping fee if the seller shoulders it RETURNS from sellers are approved even if the seller justifies the claim is false, the seller loses their sale and the buyer gets refunded.CLOSES A DISPUTE even if it has not been resolved, the 'seller' in the seller protection guarantee is Mercari, not the account holder.FINANCES from sales are put on HOLD for reasons they find valid. At the turn of 2020, the fees changed to a selling fee, etc which does not include the 10% cut. I have been selling on Mercari since 2016, it was OK then, their charges on fees are reasonable with a 10% cut from sales I make. Buyer Beware!!!!!!!!!!!Ī huge pile of SCAM and unjust treatment of sellers. They should not be in business - I will NEVER BU Yfrom them again!!!!!!!!! Never to refer again. This is the WORST customer service I have ever received. I cannot believe this place is still even in business. They then said they could give me a coupon for 10% off over a $20 purchase. I was so fed up I have been a frequent and excellent buyer. No Thank you for your business, There is NO way possible to contact the customer. NO refunds, NO credit, No partial refund, NO return to seller for refund and NO we are sorry that you received the wrong item.

I called Mercari and was told over and over with every question I asked, Is it is after 3 days even if it only 4 days there is nothing they can do. Color orange looks terrible with my skin tone.

Orange color is completely useless to me I cannot wear this color. What does the BBB do with these reviews? I was out of town and was not able to open package to find that I received my Patagonia Pull over sweat shirt that was orange when description was pink.

Mercari site review